Listen to James Keller describe his preconference set for April 8, 2009! (Sounds best in Internet Explorer.)
Promoting Customer Service with Creative Branding and Marketing Strategies will give you the tools you need to make sure your community knows who you are and what you do, using minimal staff and cost to communicate this message.
Add this pre-conference to your itinerary ASAP by emailing Annelle Huggins at email@example.com and mailing a $40 check to:
Tennessee Library Association
P. O. Box 241074
Memphis, TN 38124-1074